You need to add two APIs to the project for your app to run successfully.Ĭlick Enable APIs and Services on the dashboard to access the API library Saul's helpdesk - Drive app) and click CreateĬlick on Select a project again and open the project you just created. You will need administrator access on your helpdesk for this procedure.Ĭlick on Select a project at the top left of the screen and click on the + sign in the popup window to create a new projectĮnter a name for your project (e.g. The first part helps you get the Google Drive permissions necessary for this app to run and the second part helps you set up the app in your helpdesk. There are two parts to the procedure for installing this app. NOTE: Agents will have to sign in to their individual Drive accounts to attach files. Once the app has been installed on your helpdesk, the Drive icon will appear at the bottom of the text editor while replying to or forwarding tickets, adding notes, and for outbound emails.
Attachments made from Drive aren't stored in Freshdesk, and are directly hot linked from the original source, thereby removing file size restrictions and file upload difficulties for users. This makes it easy for them when they have to share a screencast video to direct customers towards a solution or forward a PDF invoice to clients. The Google Drive app for Freshdesk allows your agents to easily share files from their Drive accounts on the ticket conversation.
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